Experienced IT Infrastructure and Computer Hardware Technician with 17+ years of hands-on experience in hardware maintenance, network infrastructure, system administration, technical support networking, and ICT operations. Proven experience supporting 500+ ICT devices across 30+ campuses and providing technical support for 100+ seminars, workshops, webinars, meetings, and online events. Strong capabilities in computer hardware troubleshooting, Windows and software deployment, LAN, WAN networking, structured cabling.

Hardware & Technical Support, Computer assembly, diagnostics, troubleshooting, repair, preventive maintenance; laptop, printer and peripheral support; ICT equipment installation and repair; mobile device hardware, software troubleshooting; PABX and IP phone support. Networking & System Administration: LAN, WAN, TCPIP, structured cabling, switches, wireless access points, Active Directory, Domain Controller (DC), Additional Domain Controller (ADC), DHCP, VPN, Group Policy (GPO), network troubleshooting, Windows Server 2003, 2008, 2012, 2016. Virtualization & Data Center: VMware installation and configuration; rack-mount server installation; data center rack and cable management; ICT infrastructure deployment; FusionModule 800 Smart Small Data Center. Operating Systems & Software: Windows XP, 7, 8, 8.1, 10 and 11; Microsoft Office (Word, Excel, Outlook, PowerPoint); data backup and recovery tools; ManageEngine OpManager, helpdesk and complaint tracking. AV, Communications & Infrastructure, Video conferencing systems; Zoom, Microsoft Teams and Google Meet; multimedia projectors and screens; UPS and backup power support; campus and computer laboratory establishment.